By appointment only (service for female clients).

Terms and Conditions

Welcome to ERES Therapies (“we”, “us”, or “our”). These Terms and Conditions outline the rules and regulations for the use of our website www.eres-therapies.co.uk (the “Website”) and the provision of our holistic therapy services.

By accessing this Website and/or booking any of our services, you agree to be bound by these Terms. Please read them carefully before making a booking or using this Website.

1. General Information

Our services are provided by:
ERES Therapies
Email: hello@eres-therapies.co.uk
Phone/WhatsApp: (+44) 07874 251577
Website: www.eres-therapies.co.uk

We offer holistic and therapeutic treatments aimed at relaxation, stress reduction, and general wellbeing.
Our services are not a substitute for medical diagnosis or treatment, and we do not claim to cure or prevent any medical condition.

2. Booking Policy

Our full booking policy is available on our Booking Policy page and forms part of these Terms and Conditions.
By booking a treatment, you agree to the procedures and requirements outlined in the booking policy, including pre-consultation, deposit, and payment terms.

3. Payment and Deposits

  • Payments and deposits must be made as specified at the time of booking.

  • For sessions requiring deposits, the deposit amount will be deducted from the total cost of your treatment.

  • Payments can be made via the methods indicated during the booking process (e.g., bank transfer, online payment, or in-person). Full booking policy is available on our Booking Policy page.

Failure to complete payment within the required timeframe may result in the release of your appointment slot.

4. Cancellations and Rescheduling

Our full cancellation policy is available on our Cancellation Policy page and forms part of these Terms and Conditions.

5. Late Arrival

If you arrive late for your appointment, your session may be shortened to avoid delaying subsequent clients. The full fee will still apply.

6. Client Responsibility

By booking a treatment, you confirm that:

  • All information you provide in your consultation form or communication with us is accurate and up to date.

  • You will inform your therapist of any relevant medical conditions, injuries, allergies, or changes to your health before each session.

  • You understand that holistic treatments are complementary and do not replace medical advice or care from a qualified healthcare professional.

If you have any serious health condition or are under medical supervision, please consult your doctor before booking a treatment.

7. Studio and Clinic Access and Visitor Policy

To ensure a calm, private, and professional environment for all clients, please read the following access guidelines for each treatment location:

Camberwell/Oval. Our Camberwell/Oval studio does not have a waiting area to accommodate visitors.
For privacy and safety reasons, clients are required to enter the studio alone.

Marylebone. At our Marylebone location, a waiting area is available on the ground floor for companions.
However, due to the size and layout of the treatment room, only the client receiving the treatment may enter the therapy space.

Although we love pets dearly, animals are not allowed in the therapy rooms at either the Camberwell/Oval or Marylebone locations.

8. Arrival, Access, and Studio/Clinic Guidelines

To maintain a calm, professional, and respectful environment for all clients, we requires adherence to the following guidelines. Appointments begin and end at the agreed time, and clients are kindly asked to arrive punctually as a courtesy to others.

Camberwell/Oval Studio

  • Arrival Time:
    Clients must arrive at their scheduled appointment time. As there is no waiting area, clients are asked not to arrive early and to attend alone. If a client arrives before the appointment time, we may be unable to open the door if another client is in session or if we are preparing the room or cleaning.
  • Travel Planning:
    We recommend that first-time clients plan their journey in advance to ensure timely arrival.
  • Personal Belongings and Bikes:
    Clients should bring all personal belongings into the treatment room (coats and umbrellas may be left at the entrance at the client’s discretion). Clients are responsible for taking all items with them after their appointment. ERES Therapies is not responsible for any items left behind or uncollected within a reasonable time. If a safe location has been offered for a bike, we do not accept responsibility for any loss or damage to bicycles or other personal property left outside or on the premises.
  • Appointment duration:
    The total appointment duration is longer than the treatment duration for all services except reflexology and maternity reflexology. An additional 10 minutes is included to allow for consultation, catch-up, and use of facilities. This ensures your treatment is delivered in full. Clients should arrive at the scheduled time, as the treatment will not be shortened if arriving on time.

    Reflexology and Maternity Reflexology appointments last 60 minutes in total, which includes consultation, catch-up, aftercare advice, and use of facilities. The hands-on treatment portion is approximately 45–50 minutes.

Marylebone Clinic

  • Arrival Time and Access:
    Clients are kindly asked to arrive on time as a courtesy to others. Early arrivals may wait in the ground-floor waiting area. Clients should note that arriving too early may mean we are unable to provide immediate access in the building if another client is being seen.
  • Building Access:
    In Marylebone the services are offered at the clinic Next Stop… Wellbeing! located at Unit 13, first floor. There is no reception, and the building is not wheelchair accessible (no lift available). Clients must buzz 13 on the intercom to gain entry.
  • Treatment Room Access:
    Due to the limited size of the therapy room, only the client receiving treatment may enter. Companions may wait in the designated waiting area on the ground floor.
  • Personal Belongings:
    Clients are responsible for their belongings during the appointment. ERES Therapies is not responsible for any items left behind.
  • Appointment duration:
    The total appointment duration is longer than the treatment duration for all services except reflexology and maternity reflexology. An additional 10 minutes is included to allow for consultation, catch-up, and use of facilities. This ensures your treatment is delivered in full. Clients should arrive at the scheduled time, as the treatment will not be shortened if arriving on time.

    Reflexology and Maternity Reflexology appointments last 60 minutes in total, which includes consultation, catch-up, aftercare advice, and use of facilities. The hands-on treatment portion is approximately 45–50 minutes.

9. Facilities

A toilet is available for client use at both locations. Showers are not available.

10. Service Availability

ERES Therapies provides holistic therapy services exclusively for women aged 18 and over. The Practitioner’s training, expertise, and professional focus are on adult clients, and the techniques used are specifically designed for adult bodies, wellbeing, and psychological needs. Children and younger clients have different physical and emotional requirements, and for this reason, all services are intended exclusively for adults.

Single-sex services are provided in accordance with Section 35(2) of the Sex Discrimination Act 1975, which allows services to be restricted to one sex where physical contact is a necessary part of the service.

11. Contraindications and Refusal of Treatment

We reserve the right to refuse treatment if:

  • You are under the influence of alcohol or drugs;

  • You present a medical condition that makes treatment unsafe;

  • You behave inappropriately, disrespectfully, or make the therapist feel uncomfortable.

In such cases, payment for the session may still be charged.

12. Professional Conduct

All treatments are strictly professional and non-sexual. Any inappropriate language, behavior, or requests will result in immediate termination of the session and lead to permanent refusal of service.

13. Good Practice Policy

The therapist at ERES Therapies is a full member of the Association of Reflexologists (AoR) which demonstrates that she has a nationally recognised Diploma in Reflexology.

As an AoR member:

  • she is bound by the AoR Code of Practice and Ethics.
  • she follows the AoR Good Practice Policy and hygiene guidance to ensure client safety.
  • she will be always adequately insured for medical malpractice /professional indemnity requirements. The industry standard is in excess of £5 million cover.
  • she complies with the AoR Continuing Professional Development requirements which ensures her practice is kept up to date.
  • She is compliant with GDPR data protection (see GDPR policy here). All information will remain confidential at all times.

As a professional and highly qualified reflexologist AoR, the therapist will provide the clients with the appropriate bespoke treatment and support. She offers other therapies in addition to Reflexology and she provides all therapies to the same high standard expected by the AoR for Reflexology. She also has insurance in place for these additional therapies.

14. Promotions

Promotional offers cannot be combined with other discounts unless specifically stated.

1. Liability Disclaimer

While every effort is made to ensure your comfort and safety, ERES Therapies is not liable for:

  • Any loss, damage, or injury sustained during or after a treatment session;

  • Reactions that occur due to withheld or incorrect health information;

  • Circumstances beyond our reasonable control.

By proceeding with a booking, you acknowledge that you participate in treatments at your own risk.

1. Privacy and Data Protection

Your privacy is important to us.
We collect and process personal data in accordance with the UK General Data Protection Regulation (GDPR) and the Data Protection Act 2018.

Information provided through consultation forms, booking systems, or communication will be used solely for the purpose of delivering our services.
We do not share your personal data with third parties without your consent, except where required by law.

For full details, please see our Privacy Policy.

17. Website Use

  • The content of this Website is for general information only and may be updated without notice.

  • You agree not to reproduce, duplicate, copy, sell, or exploit any material from this Website without written permission.

  • We make no guarantees that the Website will always be available or error-free.

18. Changes to Terms

We reserve the right to update or amend these Terms and Conditions at any time. Any changes will be posted on this page with an updated revision date. Continued use of the Website or our services constitutes acceptance of any revisions.

19. Governing Law

These Terms and Conditions are governed by and interpreted in accordance with the laws of England and Wales.
Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the English courts.

20. Contact

If you have any questions about these Terms and Conditions, please contact:
ERES Therapies
Email: hello@eres-therapies.co.uk
Phone: (+44) 07874 251577